Terms of service

- Clients are eligible to claim for a refund or exchange in the following situations:

• If the item ordered was out of stock after placing your order.
• If the item received was damaged.
• if the item was wrong.

*Order amount will be refunded within 3-5 business days. 

- Clients will be emailed with the order invoices issued by MyFatoorah from RAS Personal Shopper online store.

- No invoices will be provided from designer brands for all online and discounted orders. However, we might be able to provide a digital copy for boutique purchases. Therefore, clients in need of boutique invoice must request it before proceeding with the purchase through our social media communication channels. 

- Most orders will be delivered without the brand's shopping bag. Instead, we offer complimentary (free of charge) gift wrapping for all of our items. 

 - By completing your purchase, you agree to our terms & conditions.